Privacy notice
Draft, last updated 16 October 2026. To be reviewed before launch.
Who we are
Ringwise ("we") provides an AI phone assistant for UK clinics. Contact: hello@getringwise.co.uk.
This website
This site doesn't use cookies, analytics or tracking scripts. Our hosting provider keeps standard server logs (such as IP address and pages requested) for security, for a limited period.
Pilot requests
If you request a pilot, we keep the practice name, your name, work email, phone number and staff size so we can contact you about Ringwise. We delete these details on request, or after 24 months without contact.
Calls answered by Ringwise
When a clinic uses Ringwise, the clinic is the data controller for its patients' information and we act as its processor.
| What | Kept? |
|---|---|
| Call audio | No. Processed live and not recorded. |
| Transcripts of what was said | No. |
| Name, date of birth, phone number, appointment slot | Yes, only to make or change a booking. |
| Callback requests | Phone number and a fixed admin topic (for example billing), with no free-text notes. |
| Call metadata | Time, duration and outcome, with the phone number masked. |
| Reason for visit, symptoms, medication | No. The system refuses to store them. |
Speech is processed by Amazon Bedrock in Sweden (AWS eu-north-1, Stockholm). The service and its data are hosted on AWS in Ireland (eu-west-1). Calls are carried by Twilio.
Ringwise does not give medical advice. If you mention urgent symptoms, it will tell you to hang up and call 999, or 111 for urgent advice.
The demo line
The demo line reaches a fictional clinic. Please use made-up details and don't share real health information.
Your rights
Under UK GDPR you can ask for access to, correction or deletion of your data, and you can object to its use. For data held for a clinic, contact that clinic, or email us and we'll pass your request on. You can also complain to the Information Commissioner's Office at ico.org.uk.